Practice management and billing might not be the most exciting topic, but are the centerpiece of any successful chiropractic clinic. Ideally, the two work together, so that patient records become billable claims. This workflow drives the critical features you need in your chiropractic practice management software which are:
- Patient Management
- The ability to process claims (both paper and electronic)
Without these key features working together, your practice risks being mired in miscommunication, inaccurate billings and lengthy transactions. So, let’s outline in a little more detail what these features are and how software can help.
Patient management is the backbone of you practice. Your patients are the lifeblood, and they have a level of service expectation. When they arrive for an appointment (save for the initial intake), they expect to see the chiropractor, not to deal with paperwork. Therefore, your software needs to streamline the backend – your patient wants time with you, not your software. Additionally, your software must be intuitive enough to ensure that it adapts to each individual patient – whether it’s their unique scheduling needs, or the diagnostic or CPT codes that were previously used for them. If your chiropractic software streamlines your patient management, you’ll be able to spend more time giving your one-on-one, personalized service to your patients – and that’s good for everyone.
Scheduling is obviously an important feature because your practice must manage a complex system of patient routines. Good practice management software is able to adjust to each patient’s personal schedule and its fluctuations. It includes a scheduling component that truly allows you to enter your patients’ personalized schedules and times, while adjusting to walk-ins and call-ins efficiently and accurately.
Billing keeps the lights on and the doors open, and at the end of the day a good chiropractic software processes payments in a matter of days, not weeks. Good chiropractic software allows you to streamline the process of creating a claim and sending it to the payer, to ensure you receive reimbursement quickly. It should allow you to customize fee schedules per patient, per case type, and allow you to truly refine and make an efficient billing process that’s right for your practice. Centralizing your billing and customizing it to your chiropractic practice process creates visibility and allows more time for you to spend with your patients. Finally, collecting insurance payments is another vital piece of the chiropractic software puzzle. Collecting insurance reimbursements is a process that must be accurate to ensure compliance
and collection. Good chiropractic software tracks how much money came in, on which claims, how much was covered, how much was not covered, and how much is the patient’s responsibility. Your software should allow you to sort different criteria and display a report, so you can quickly understand where your practice stands with each claim. Features such as transaction reports or financial claims reports enable you to see where you stand for the day, month, and/or year, so you can ensure that you’re on pace with your margins and goals.
- Your practice management software needs to streamline the backend processing and must be intuitive enough to ensure that it adapts to each individual patient. 2. Your chiropractic software needs to adjust to each patient’s personal schedule and its fluctuations, while adjusting to walk-ins and call-ins efficiently and accurately. 3. Your software needs to allow you to customize fee schedules per patient, per case type, and allow you to refine the billing process to your unique practice.
- Your practice management software needs to track how much money came in, on which claims, how much was covered, how much was not covered, and how much the patient is responsible for.